Decision Matrix: selecting a speech analytics vendor Published by Ovum Research & Consultancy in July 2010
This report explores the competitive dynamics within the contact center speech analytics market, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabili...(more)
Mobile Phone Keypads and Keyboards: Market Analysis and Forecasts Published by ARCchart in July 2010
The 12-digit keypad is the oldest and most ubiquitous handset input interface. Up until the early 2000s, the keypad enjoyed virtually 100% device penetration. The QWERTY keyboard is a relatively recent input interface, found on devices targeted at corporate and heavy me...(more)
Mobile Phone Sensors and Sensory Interfaces: Market Analysis and Forecasts Published by ARCchart in July 2010
A variety of hardware sensors are gaining traction in the mobile phone market, and these components will support the development of breakthrough applications and user interface experiences. This report studies eight sensor and sensory interface components which are rapi...(more)
Apple & Their Customers: The loss of innocence? Published by Mind Commerce in July 2010
Overview:
Mark Csernica Comments on the recent history and announcements concerning iPhone 4 antenna issues. Since the release of Apple\'s iPhone 4, there have been a number of rumors in the trade press about the iPhone 4 antenna system not performing as well a...(more)
Google Nexus One: Gone with the Wind? Published by Mind Commerce in July 2010
Overview:
Mark Csernica comments on Google\'s July 19 press release on in which Google announced it will stop selling its only cell phone, the Nexus One.
...(more)
Support for device management in mobile handsets: 2008–2011 (4Q09 update) Published by Ovum Research & Consultancy in June 2010
The outlook for mobile device management (MDM) technologies is good. The results of this quarter’s study reflect the end of the slowdown that impacted the wider handset market from the end of 2008 and through the first three quarters of 2009, caused by global economic c...(more)
Speech technologies in the UK public sector: speaking to the right areas Published by Ovum Research & Consultancy in June 2010
Enterprises have invested in automation powered by speech recognition to cut costs without sacrificing customer service levels. However, the UK public sector is a vertical with unique barriers and considerations, such as a higher number of stakeholders and a longer sale...(more)
Huawei firmly entrenched as tier-1 vendor in Europe, say customers Published by Ovum Research & Consultancy in June 2010
In the span of a few years, Huawei has become a major force in European telecommunications. ZTE is strong in EMEA’s developing regions and is becoming a major player in Western Europe as well. Ovum has tracked these two vendors carefully over the years, with a focus on ...(more)
Driving efficiencies in the provisioning of SIM cards Published by Ovum Research & Consultancy in June 2010
In developed markets, operators are facing increased competition, a slowdown in growth, and steady if not dropping ARPU levels. In emerging markets, growth is stronger but ARPU levels are lower. In response, SIM cards are being widely deployed in large volumes, but the ...(more)
Mobile application downloads forecast: 2009–14 Published by Ovum Research & Consultancy in June 2010
Application downloads to mobile devices have been the subject of a great deal of hype since Apple launched its App Store in 2008. Many of its competitors in the devices market are following hot on its heels, and not a month goes by without an application store launch. A...(more)
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