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International Business-to-Business Services

International Business-to-Business Services

Management Report
Published: April 2017
Pages: 993
Research from:
Sector: Information & Communications Technology

From: GBP 1999.00
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This comprehensive 993-page report profiles, compares and assesses 42 key providers of international business networking and related services.

The report includes the following:

 Detailed profiles of 42 leading IB2B service providers:

 Verdict on strategy and performance

 Geographical coverage and reach

 Product/service portfolio details and availability

 Target customer types (segments/verticals) and market positioning

 Revenue, organizational and management information

Who should buy the report?

 Providers of IB2B services, their customer and suppliers

 Strategy/business development and marketing teams, and product managers of IB2B service providers

Key benefits:

 Source of key, detailed information on 42 service providers

 Independent, insightful and informed market analysis and comparisons

 Enables customers to focus on implications and formulate action plans

Key conclusions:

 The global economy is continuing to grow, despite geopolitical challenges and the rise in populism and protectionism, driving global growth for IB2B services;

 The new breed of services (cloud, security, IoT) is showing strong growth but many service providers still have legacy revenues shrinking faster than they can develop their strategic services;

 The shift to the cloud is profoundly altering the IB2B market and giving rise to a growing range of SDN/NFV-enabled services;

 Although supply-side consolidation is robust in North America, it is overdue in the global market, given substantial oversupply;

 A combination of BT Global Services and T-Systems looks ever more likely as their collaboration expands;

 The IB2B market extends way beyond the top 2,000 MNCs.


Executive Summary

In spite of potential barriers to growth ranging from an uncertain geopolitical environment and an apparent rise in populism and protectionism, the global economy has exhibited its strongest signs of growth for some time – driven in large part by globalization, enterprise creation and new ways of doing business facilitated by ICT.

The IB2B market has reflected this with a wide choice of service providers available for wholesale and retail customers, as well as with an expanding range of services that exploit technologies like the Internet, mobility and converged solutions to enable the digitization of enterprises as they look to develop and address new markets, deliver operational efficiency and improve customer relationships.

The most established global service providers (AT&T, BT Global Services, Orange Business Services and Verizon Enterprise Solutions) have struggled to deliver revenue growth as the take-up of strategic/new services has struggled to compensate for declines in revenues from legacy products. The markets for services such as cloud, security and (in the longer term) IoT have delivered strong growth but also intense competition both from established operators and new entrants. The inevitable consequence of this situation will be further supply-side consolidation, but there has not been much significant evidence of this outside of the North American market.

One intriguing potential combination is a linkage between BT Global Services and T-Systems: the two have partnered both for BT to deliver SAP solutions from T-Systems and for T-Systems to access BT’s network to extend global reach. With T-Systems’ parent Deutsche Telekom also the single largest shareholder in BT Group, a combination starts to look compelling, especially following BT Global Services’ latest accounting misdemeanours in its Italian operations.

Other key developments have included the increasing commoditization of mobile services, the inexorable growth of security services and the evolution of cloud services from niche to mainstream. The latter is also having a profound impact on the supply side model, with customers increasingly implementing hybrid solutions that can include both private and public connectivity, with data, services and applications hosted across private, public and carrier-neutral data centres. Increasingly, the management portals that orchestrate these hybrid networks will grow in importance as enterprises and organizations move to an on-demand model for their networks, computing resources and applications.

These fundamental shifts can cause confusion and concern in an environment where ICT infrastructure increasingly is the business as opposed to being a back-room activity to support the business. Service providers will increasingly compete with systems integrators and value-added resellers to ‘own’ the customer relationship at a strategic level – hoping both to cement stronger customer relationships and to secure revenues from their core service propositions. The market promises further such evolutions and challenges in the years ahead, so service providers must remain flexible, customer-focused and proactive to survive and flourish.


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