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Market demand for real-time and online billing processes
Technavio market research analysts estimate, telecom cloud billing services reached a market size of USD 2.3 billion in 2014. The market is dominated by prepaid subscribers with close to 79% of GSM subscribers using these services. Most telecom operators cater to the requirements of this market. Currently, many telecom service providers are adopting a customer-centric business model to increase their prepaid customer base. As a result, they are combining multiple services and offering bundled services based on individual requirements.
Such business models require real-time billing for every individual service usage. Because of the customer-centric approach, the demand for bundled services is increasing rapidly in the prepaid customer segment. The market is experiencing the growing prevalence of many operation support systems (OSS)/ and business support systems (BSS) solutions that accommodate multiple services and a large subscriber base for real-time and online billing processes. As per the market forecast, most telecom operators are likely to shift to an online billing process for bill generation and payment receipt during the forecast period.
Research scope of the global telecom cloud billing services market
To calculate the market size, Technavio market research analysts have considered revenue generated from the sale of cloud billing services, that include subscription and update charges. The revenue from the following segments is considered:
• Embedded billing
• Convergent billing
• D2C billing
• Prepaid billing
• Post-paid billing
Geographical segmentation of the global telecom cloud billing services market
In terms of telecom billing, APAC leads the market with approximately 35% market share due to the increase in the number of mobile subscriptions in the region. In China, the increasing adoption of multiple telecom services by customers drives the market. In India, due to the increased competition, many communication service providers are providing flexible tariff plans and multiple services. The market scenario in APAC will present a significant opportunity for cloud billing services companies in the region through 2019.
Vendor landscape of the global telecom cloud billing services market
The increased usage of data services being provided by telecom operators has created a need for a robust billing system. Intense competition in the global telecom billing software market drives the adoption of telecom billing software. To counter the declining average revenue per user, telecom operators are expected to capitalize on value-added services (VAS). It is expected to emerge as a key revenue channels in developed markets such as North America and Europe.
Other prominent vendors in the market include Amazon, Aria Systems, BMC Software, Cerillion, ChargeBee, Chargify, Cloudability, Comarch, Convergys, cVidya, Ericsson, IBM, Recurly, Redknee, SAP, Vindicia, and Zuora.
Key questions answered in the report
• What are the key factors driving the telecom cloud billing services market?
• What are the key market trends impacting the growth of the telecom cloud billing services market
• What are the various opportunities and threats faced by the vendors in the telecom cloud billing services market?
• Trending factors influencing the market shares for EMEA, APAC, and Americas?
• Key outcome of the five forces analysis on the telecom cloud billing services market?
• Growth forecast of the telecom cloud billing services market until 2019?