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UK Enterprise Segment Communications Service Providers

UK Enterprise Segment Communications Service Providers

Management Report
Published: December 2015
Pages: 1080
Research from: Benchmark-It.co.uk
Sector: Business Services & Logistics

From: GBP 500.00
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This authoritative and comprehensive 1,080-page report profiles and compares 62 key providers of communications and related IT services to UK enterprises.
The report includes the following:
 Expert and in-depth market analysis (PEST, sizing, segmentation, positioning, technology and benchmarking)
 Detailed profiles of and insight into the leading 62 service providers
 Data and analysis from the strategic level through to products, services and channels to market

Why buy?
 Genuine insight from an analyst with over 25 years’ industry knowledge both working within service providers and helping them independently
 Analyst access to discuss questions and trends related to the report
 Excellent value for money that addresses issues from CEO-level to business development, product management and sales
 Not just simplistic graphics and high-level oversight

Key conclusions:
 Market faces potentially its most significant shake-up since deregulation – driven by the Ofcom strategic review and fixed-mobile consolidation
 Outcome of Ofcom review remains unclear, but it will not be the status quo
 If Openreach is subject to full separation from BT, the UK incumbent looks like a likely takeover target for an internationally expansive player
 BT-EE acquisition looks likely to get approval, but O2-Three seems to face considerable hurdles as the European Commission shifts policy to oppose national mobile market consolidation
 Commoditization of basic fixed and mobile is driving service providers up the value chain to improve margins and engender loyalty
 At the same time, customers need help to deal with the migration to, integration and management of ever more complex environments
 Move to cloud model has implications beyond IT department – decisions will increasingly involve other operational units such as marketing
 Security another key issue that also applies beyond just the IT department

Pricing: normally £995 – Special Promotional Offer: £500

The UK market for enterprise ICT services is facing what will be its most significant shake-up in years, driven by the on-going Ofcom strategic review and by the continued consolidation between fixed and mobile operators. Add to that the structural shift to the cloud and the threats and opportunities are set to be the greatest since deregulation.
As yet, the result of the Ofcom strategic review is unclear – other than the fact that the status quo is not an option. On one extreme would be the full separation of Openreach from BT, which would cause considerable turmoil and make the eventual sale of BT to a foreign owner significantly more likely. On the other, increased regulatory scrutiny and fines would aim to make Openreach more accountable but would still leave the unit under the control of the BT Group.
Whatever happens, competitors to BT have already been making their case – generally for separation – and must prepare to take advantage of whatever outcome is delivered by Ofcom. A full separation of Openreach might not actually be that helpful in the short term for any players reliant on it for access as the disruption would affect all Openreach’s customers. The biggest beneficiaries would be competitors of BT that have little or no reliance on Openreach – so Virgin Media Business would be one obvious winner.
When it comes to developments outside of regulation, it is clear that basic fixed and mobile services are commoditized, so service providers are increasingly looking to move up the value chain to engender customer loyalty and to maintain margins. This makes sense also because the increasing complexity of ICT means that customers have a growing need for professional and integration services. At the same time, the role of ICT increasingly as a businesss enabler and provider of competitive advantage means that IT Managers and CIOs do not want to spend their time focused on the day-to-day ‘nuts and bolts’ of the network – leading to growth in managed services.
The shift to the cloud not only means a change in operational focus from in-house and capex to hybrid and opex, it also entails a more dynamic use of ICT across the enterprise – from marketing to business administration: adding further to the complexity and range of tasks faced by those trying to manage their company’s networks and applications.
In case that did not represent enough of a challenge, it is clear that security is also a key issue that spans not just technology, but also systems, processes and even employee contracts – all of this in a world where end users expect to be able to access data and applications at any time, from anywhere and using any device.
Clearly, this is a challenging market, but challenges also represent opportunities for those service providers that are able to work alongside their customers to develop a mutually beneficial partnership. It’s time to buckle up – this could be a bumpy ride.

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