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This report presents the findings from a survey of 82 Dutch enterprises regarding their approach to Information and Communication Technology (ICT) procurement. The survey investigates the way that Dutch enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria on which Dutch enterprises select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
ICT spending in Dutch enterprises is expected to remain depressed due to the economic slowdown in the Eurozone, however, their preference towards hosted services is gaining traction.
What are the key drivers behind recent market changes?
Dutch enterprises' emphasis on cost cutting and reducing complexity is fuelling the adoption of hosted services.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their ICT Procurement. Very few IT analyst houses will have interviewed 80+ ICT decision makers in the Dutch market in H2 2012.
Key Features and Benefits
Provides insights into Dutch enterprises' preferred buying approaches.
Comprehend the business objectives that Dutch enterprises are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that Dutch enterprises are looking to achieve through their IT investment strategy.
Understand the factors that are influencing Dutch enterprises' decision to select an ICT provider.
Understand which organizational roles influence ICT purchasing decisions and signing off budgets.
Key Market Issues
Dutch enterprises rate 'cut costs' as their most important business objective, with the highest average rating of X on a scale of 1 to 4.
Large enterprises in the Netherlands have a complex ICT infrastructure environment. Around X% of Dutch large enterprises in the survey state that they have either complex or somewhat complex ICT infrastructure.
Dutch enterprises consider price to be an important criteria in choosing an ICT provider, amidst the backdrop of tight business conditions.
IT objective of using IT to support revenue growth is of less importance for Dutch enterprises, with an average rating of X reflecting the tough economic conditions.
The survey shows that local resellers have an edge over national resellers due to their ability to provide additional value-added services and timely after-sales support.
Dutch enterprises favor the deployment of almost all technologies on-premise; however, there is an increasing preference for hosted deployment of technologies such as green IT and virtualization, mobility, and security.
Failure to meet internal service level agreements has the potential to hamper an enterprise's productivity and thereby affect its top line; therefore, Dutch enterprises are assigning this objective a rating of X on a scale of 1 to 4.
Around X% and X% of Dutch enterprises are planning investments in IT systems management and enterprise applications to minimize complexity and increase competitiveness.
Dutch enterprises rate the CIO/IT department as the most influential authority when making ICT purchasing decisions, with a highest average rating of X on a scale of 1 to 4.
Enterprises in the Netherlands give the criteria of 'specific functionality expertise/depth' the highest average rating of X on a scale of 1 to 4.