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This report presents the findings from a survey of 197 Chinese enterprises regarding their approach to Information and Communication Technology (ICT) procurement. The survey investigates the way that Chinese enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria on which Chinese enterprises select their IT providers as well as the roles which have influence while making IT purchasing decisions.
What is the current market landscape and what is changing?
Chinese enterprises have an optimistic approach towards IT investments, and their preference towards hosted services is also gaining traction.
What are the key drivers behind recent market changes?
Amidst the economic uncertainty, Chinese enterprises are constantly looking for ways to save time and reduce costs which is driving the demand for hosted services as they aid flexibility, provide ease of management, and offer cost savings.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 190+ ICT decision makers in the Chinese market in H2 2012.
Key Features and Benefits
Provides insights into Chinese enterprises' preferred buying approaches.
Comprehend the business objectives that Chinese enterprises are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that Chinese enterprises are looking to achieve through their IT investment strategy.
Understand the factors that are influencing Chinese enterprises' decision to select an ICT provider.
Understand which organisational roles influence IT purchasing decisions and signing off budgets.
Key Market Issues
Kable believes that newly established companies are likely to leverage hosted services, as they help achieve operational efficiency.
Kable's survey illustrates that raising efficiency is the primary business objective influencing IT investment strategy amongst Chinese enterprises, with the highest average rating of X on a scale of 1 to 4.
Chinese enterprises prefer to select ICT vendors capable of providing innovative technology along with adequate functional experience to meet their requirements.
CEOs in Chinese enterprises have the ultimate authority in making major decisions, as they have greater visibility across the enterprise with an understanding of the core processes, and the organisational hierarchy ultimately dictates a centralization of decision making.
The ICT infrastructure environment is somewhat complex for the majority of Chinese enterprises.
Kable's survey data indicates that 51% of Chinese enterprises prefer to procure technology directly from suppliers, followed by through local resellers and national resellers.
In a highly competitive business environment like China, customer satisfaction has a direct impact on enterprise revenues, and is one of the key requirements to ensure competitiveness in the market. Therefore, the objective of increasing customer satisfaction is rated X on the scale of 1 to 4.
IT certainly plays a major role in the formulation of Chinese enterprises' business strategies and is vital for effective operational management, as is evident from the survey with the majority of Chinese enterprises stating that the motive behind their IT investments is to better demonstrate the value of IT to their business.
Vendors offering certainty that they will be in place to provide support and maintenance relating to their technologies in the future are also preferred in China. Therefore, financial stability is assigned an average ratings of X.
The survey reveals that 39% of respondents are using a reasonably standards-based ICT infrastructure (with most of the ICT environment being standards based), whilst very few enterprises, as few as 6% of the respondents, state that their ICT infrastructure is entirely standards based, where a small number of interoperable vendor solutions are used.