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This report presents the findings from a survey of 906 medium-sized enterprises regarding their Information and Communications Technology (ICT) budgets and staff allocation. The survey investigates how medium-sized enterprises currently allocate their ICT budgets across the core areas of enterprise ICT spend, namely hardware, software, IT services, communications and consulting.
Introduction and Landscape
Why was the report written?
In order to provide a depth of insight into ICT vendors' and service providers' potential customers.
What is the current market landscape and what is changing?
Medium-sized enterprises are modernizing their business operations by making investments in software solutions in order to improve productivity and remain competitive in their respective operating markets. Medium-sized enterprises are also gradually increasing their adoption of on-demand software.
What are the key drivers behind recent market changes?
Medium-sized enterprises are gradually increasing their adoption of SaaS and hosting services to reduce costs and their IT management burden.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 900+ ICT decision makers in medium-sized enterprises in H2 2012.
Key Features and Benefits
Understand how ICT budgets are set to change in 2013 in terms of their overall size.
Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.
Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.
Establish how IT staff are typically allocated within medium-sized enterprises.
Gain insight into with whom medium-sized enterprises plan to spend their ICT money.
Key Market Issues
As large volumes of transactional content get generated on a daily basis, medium-sized enterprises will show greater interest in hosted data centres, which offer tangible benefits in terms of a reduction in space requirements and overall ICT costs relating to facilities, power, cooling, and hardware.
Medium-sized enterprises' ICT budget allocation for internal development and maintenance has been high in 2013 and 2012, with most of the enterprises strengthening their internal ICT infrastructure in order to improve and automate their business processes.
Medium-sized enterprises are also allocating a significant proportion of their IT services budgets to security services in order to deal with the growing incidences of cybercrime and prevent the loss of business critical data as well as customers' crucial financial information.
Kable's survey shows that medium-sized enterprises are opting for third party application hosting and data centre services which not only provides quick installations and room for expansion but also minimises cost to a large extent.
Medium-sized enterprises' are allocating 23% of total IT employees on service support and help desks in order to reduce ICT systems downtime and automate incident and problem management processes.
Kable's survey shows that medium-sized enterprises' hardware budgets are dominated by spending on clients and network equipment, with average allocation of X% and X% to these categories respectively.
Medium-sized enterprises are gradually adopting cloud services, which is evident from the survey with respondents allocating X% of their software budgets to software as a service (SaaS).
A large proportion of medium-sized enterprises' software budgets was spent on enterprise applications and application lifecycle in 2012, signifying huge demand for IT vendors offering such solutions.
Medium-sized enterprises are allocating 20% of their IT services budgets to application development and integration, creating decent opportunities for IT services firms offering such services.
According to Kable's survey, fixed and mobile voice communications still receive the largest share of medium-enterprises' telecommunications budgets in order to facilitate communication among distributed workforce, clients, and other business partners across the world.