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Operations Support Systems, 2011-2016

Operations Support Systems, 2011-2016

Management Report
Published: March 2012
Pages: For full details, please email deborahf@cmsinfo.com
Research from: Insight Research
Sector: Networks & Infrastructure

From: GBP 2497.00
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Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are being retooled to handle converged network operations. Carriers are buying solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, as well as extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers by focusing on billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.

Report Excerpt


1.1            Operations Support Systems

The telecommunications industry is in a transition phase, as demand for wireless services continues to grow while legacy POTS services continue to decline. The net result is positive revenue growth, but a shift in winners and losers among the service providers. Operations Support Systems (OSS) spending follows telecom revenue, and will cause a similar shift among OSS vendors. Investment is needed for wireless systems as they increase their subscribers and offer new services, while cost control is a primary focus for legacy POTS networks. There is some hope for wireline providers in that broadband is expected to grow during the forecast period, but broadband wireless may ultimately win out for most applications. All of these changes require give and take in OSS spending, but will result in a net increase in the end. As such, INSIGHT projects that OSS revenue will increase from $50 billion in 2011 to $67 billion by 2016.

Today, OSS transformation is the new rallying cry. Service providers need to have OSS systems that integrate across the entire organization; systems that allow self-service for customers doing routine tasks, while also offering complete system access for customer service representatives trying to resolve issues in real time. These OSS systems need to be ......

Market Segmentation

 

Geographic Segmentation

          North American
          Asia/Pacific
          Europe/Middle East/Africa
          Latin America/Caribbean

Carrier Segmentation

          North American

                    Wireline
                         Local service providers
                         Long distance providers
                         Cable service providers offering cable TV,
                            cable telephony, and cable-based Internet services
                     Wireless
                         Wireless providers of 1G, 2G,
                             2.5G, 3G and 4G services

           Asia/Pacific
                     Wireline
                     Wireless

          Europe/Middle East/Africa
                     Wireline
                     Wireless

          Latin America/Caribbean
                     Wireline
                     Wireless

OSS Sales Revenue by Service Type

         Broadband Wireline
         Broadband Wireless
         Narrowband Wireline
         Narrowband Wireless

OSS Expenditures - by Service Type and by Region

         Billing
         Customer Care
         Planning/Engineering
         Provisioning/Inventory
         Trouble Repair
         Network Management
         Business Management
        Workforce Management

OSS Expenditure Distribution - By Service Type and by Region

        Billing
        Customer Care
        Planning/Engineering
        Provisioning/Inventory
        Trouble Repair
        Network Management
        Business Management
        Workforce Management

OSS Professional Services - by Service Type and by Region

        Broadband Wireline
        Broadband Wireless
        Narrowband Wireline
        Narrowband Wireless

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