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New Impacts on BPO in 2009: Convergence of Technology With Business Process and Analytics and BI

New Impacts on BPO in 2009: Convergence of Technology With Business Process and Analytics and BI

Table of Contents

Market Study
Published: January 2010
Pages: For full details, please email keithw@cmsinfo.com
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 1312.50  Buy Now!
Research from: IDC Research
Sector: Networks & Infrastructure

This IDC study investigates the convergence of technology with business process in Australia and its impact on the business process outsourcing (BPO) market. The paper dives into the characteristics of BPO analytics service providers (SPs) in Australia's marketplace.

"Australia shows strong adoption for BPO analytical services as end users see high levels of value in streamlining their IT spend," said Matthew Oostveen, research manager, Infrastructure, IDC Australia.

This IDC study investigates the convergence of technology with business process in Australia and its impact on the business process outsourcing (BPO) market. The paper dives into the characteristics of BPO analytics service providers (SPs) in Australia's marketplace.

"Australia shows strong adoption for BPO analytical services as end users see high levels of value in streamlining their IT spend," said Matthew Oostveen, research manager, Infrastructure, IDC Australia.

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