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Speech technologies in the UK public sector: speaking to the right areas
Market Study
Published: June 2010
Pages: 8
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 246.88 Buy Now!
Research from: Ovum Research and Consultancy
Sector: Handsets & Devices
Enterprises have invested in automation powered by speech recognition to cut costs without sacrificing customer service levels. However, the UK public sector is a vertical with unique barriers and considerations, such as a higher number of stakeholders and a longer sales cycle. This report examines the demand for speech applications for customer service in the UK public sector, and the extent to which they have proliferated. It also offers advice to vendors looking to break into this market.