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Home >
The future of BPO delivery
Market Study
Published: July 2010
Pages: 14
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 559.38 Buy Now!
Research from: Ovum Research and Consultancy
Sector: Mobile Markets
Business process outsourcing is an increasingly competitive area with a changing competitive landscape. In order to differentiate themselves, vendors have had to work much harder on driving efficiencies outside of just wage arbitrage, and rethink how BPO services should be delivered.