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Decision Matrix: selecting a speech analytics vendor
Market Study
Published: July 2010
Pages: 38
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 1559.38 Buy Now!
Research from: Ovum Research and Consultancy
Sector: Handsets & Devices
This report explores the competitive dynamics within the contact center speech analytics market, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and – most importantly – shortlist.