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Consumer voice survey: analysing behaviour and attitudes to fixed and mobile telephony services

Consumer voice survey: analysing behaviour and attitudes to fixed and mobile telephony services

Table of Contents

Market Study
Published: April 2010
Pages: 28
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 2800.00  Buy Now!
Research from: Analysys Mason
Sector: Broadband & Fixed

This report, which draws on Analysys Mason's survey of 4000 consumers in France, Germany, Poland and the UK, tracks and highlights trends in the evolution of consumers' behaviour and service usage. Topics covered in this report include:

-spend levels across fixed and mobile voice services
-usage patterns across fixed and mobile voice services
-future plans, including willingness to churn.

This is part of a series of survey-based reports from Analysys Mason that focuses on consumer usage of telecoms and media services. Other reports in this series examine the following segments: mobile broadband; fixed broadband; online content; and mobile content and applications. In addition, a summary report is available. This report, which draws on Analysys Mason's survey of 4000 consumers in France, Germany, Poland and the UK, tracks and highlights trends in the evolution of consumers' behaviour and service usage. Topics covered in this report include:

-spend levels across fixed and mobile voice services
-usage patterns across fixed and mobile voice services
-future plans, including willingness to churn.

This is part of a series of survey-based reports from Analysys Mason that focuses on consumer usage of telecoms and media services. Other reports in this series examine the following segments: mobile broadband; fixed broadband; online content; and mobile content and applications. In addition, a summary report is available.

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