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Larger suppliers won more business in 2009 at the expense of smaller niche vendors. This reflects CSPs' aversion to purchasing solutions from smaller suppliers in a weak economic environment. Despite large declines in GDP in many developed countries, the impact of the recession on the telecoms sector as a whole was not as severe as it was during the 2002â€“2003 economic recession.
Most investments focused on very specific business challenges in the management of services and network technologies in mobile broadband and core networks. Mobile broadband growth is driving investments in mobile backhaul monitoring solutions to guarantee SLAs between wholesale and mobile CSPs. Operators are also addressing the need to focus on the customer experience.
We identified an increase in investments in the following solutions:
session trace analysis for mobile broadband and fixed IP services
unified radio and core network fault and performance management
application aware network performance monitoring and root cause analysis.
This report provides detailed market share data on five application segments: probe systems, fault and event management, performance monitoring, service management and workforce automation. It identifies the leading ISVs and their respective market shares in each category, as well as by geography. ISVs with a diversified portfolio of products will appear in multiple categories. We have included software licence and product-related services in calculating the market share positions.