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Marketing Mobile Operator Services to Young Consumers
Market Study
Published: August 2009
Pages: For full details, please email keithw@cmsinfo.com
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 995.00 Buy Now!
Research from: Wireless World Forum
Sector: Mobile Content & Apps
What is mobileYouth?
mobileYouth is both a study of the universe of young people and a guide to better develop and market products for these consumers. It’s all too easy to get lost in the technology, the non-sensical self-talk of the internet, mobile and media industries when sometimes the smallest things create the biggest leverage in customers satisfaction.
Building dialogue and trust with young consumers through internal change
Points of change typically revolve around:
· Building proactive dialogue with consumers rather than “listening”
· Change through adopting new internal language and semantics (e.g. dumping useless terms such as “killer applications”, “value chains”, “end users” etc in favor of “services”, “value networks”, “consumers”)
· Integrating the product development and marketing processes
· Creating consumer advocacy through establishing the company within the peer group
· Experimenting with youth as brand stakeholders
· Measuring internal performance and KPI through “lifetime customer value” rather than “net adds”
From Apple to Zain
We’ve been covering nearly 60 countries now since the project’s inception and it continues to grow, bringing on board new and exciting clients who we have the privilege of working with and learning from for the first time - from McDonald’s to Adidas to Apple to the European Commission. It doesn’t really get much better than that in terms of scope and scale for consumer insight.
Some of our clients
3. Adidas. Adobe. AKQA. AOL. Avea. Avery Dennison. BBC. BBDO. BBH. Belgacom. BSkyB. BT. Carat. Channel 4. Comverse. Disney
The Author
Born in the UK, Graham Brown has spent his life living and working in both London and Tokyo. A keen psychology graduate, Graham has focused his marketing career on understanding what influences consumer behavior.
Graham established mobileYouth in 2001 with Josh Dhaliwal at a time when the blanket industry response to youth was “we don’t do kids”. Needless to say, things have changed a little since then and Graham’s role in the organization has evolved from knocking on the doors of operators to maintaining the research momentum and deepening our understanding of what the consumer wants.
As well as speaking at industry conferences on the subject of young consumers, Graham has appeared on CNBC, Sky, CNN and BBC TV regarding youth marketing issues as well as in print with the FT, Guardian, WSJ and the Sunday Times.
mobileYouth 2009 Methodology
The annual mobileYouth reports are a combination of quantitative and qualitative research.
mobileYouth provides in-depth analysis of issues facing companies engaging with young consumers worldwide. Each report covers a single strategic subject area--subjects deemed worthy of detailed analysis by our clients, major industry players who use our studies in their strategic planning.
Each report sets up the issues and market conditions, describes the players, cites the market factors, and projects marketplace trends. Written clearly and concisely, each report makes full use of charts and graphs to present market data and projections. It is important for us that our information is as reusable as possible and where required charts, tables and graphs are presented in a format which can be easily extracted and re-used in presentations and reports.
First launched in 2001, mobileYouth is an ongoing study of the behavioural and consumption trends of young people worldwide hence there is no project start or end date – all research work is ongoing and we are increasing the use of video interviews so that our clients can hear directly from what young people are telling them.
Our research approach is the same for each study, a typical report begins with a scan of our internal databases and secondary sources--the fastest way for an analyst to review current market conditions. Next, analysts conduct primary interviews in the marketplace to cross-check secondary sources and gather additional data for a preliminary market assessment.
We then compile the baseline information and use it to build a tentative market model. We size the market, determine upside/downside market potential, and look for factors that could alter future market conditions. At this stage, we often feed discrete findings back to knowledgeable industry players to test assumptions.
We then test the markets assumptions against what young consumers are telling us in our qualitative research. Each year we interview thousands of young people and in some cases their parents across 20 countries including
Finally, the findings go through an internal review, where senior staff members probe and challenge assumptions. Only upon a satisfactory conclusion of this review is the study deemed ready for our thorough editorial process and final publication.