Home > Market Research > Information & Communications Technology > Email Products: Market Shares, Versions Deployed, Migrations, and Software Cost :: Ferris Research

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Market Study
Published: January 2008
Pages: 89
Tables: For full details, please email keithw@cmsinfo.com
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Research from: Ferris Research
Sector: Information & Communications Technology

This report describes the results of a survey of 917 organizations of all sizes to determine the email systems they are using, the versions deployed, migration plans, and the cost of the software. Responding organizations account for 10.6 million employees, or roughly 2% of the workforce in developed industrialized economies.

The results provide hard evidence for a variety of important decisions, such as:

• Product development plans
• Market size projections
• Migration plans between software versions

Selected, Illustrative Findings

Exchange:

• Exchange has about 65% market share across all organizations.
• It has a 75% penetration in health care businesses with more than 5,000 employees.
• Exchange does very well in telecommunications industries with at least 1,000 employees, where it has a 90% penetration.
• Almost all organizations with up to 49 employees are on Exchange 2007. More than 40% of Exchange seats in organizations with over 10,000 employees are on Exchange 2003. About 5% of Exchange-using organizations with up to 500 employees are on Exchange 2003. Exchange 5.5 has almost disappeared.

Notes/Domino:

• Notes/Domino has about 10% market share across all organizations. It is at its strongest in manufacturing and financial industries, with more than 55% market share in manufacturing industries with at least 5,000 employees. Among health care industries with at least 2,500 employees, it has a roughly 25% market share.
• Some 55% of Notes/Domino seats in organizations with fewer than 100 employees are on version 7. Fewer than 5% of Notes/Domino seats in organizations with at least 1,000 employees are on version 5.

POP/IMAP, GroupWise:

• Internal and hosted POP/IMAP solutions are used in about 15% of organizations of all sizes. POP/IMAP products are more popular in education and technical consulting than in other industries.
• Some 5% of large organizations use a POP/IMAP-based email system.
• Novell GroupWise has a negligible overall market share. However, GroupWise has its niches, notably organizations in the financial services and government sectors with 100 to 999 employees. In those sectors, it has a 10% and 15% market share, respectively.
• The survey does not support the contention that small and medium-size organizations are migrating from on-premises software to hosted services (which would usually be classified as POP/IMAP solutions)

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Table of Contents

Executive Summary
    Selected, Illustrative Findings
        Exchange
        Notes/Domino
        POP/IMAP, GroupWise
    Customized Interpretations
About the Survey
    Restricting to Valid Respondents
Demographics
    Respondents by Industry
    Respondents’ Headquarters by Country
    Respondents by Organization Size
        Definition of Small, Med.-Size, and Large Organizations
Product Market Shares
    Market Shares, All Organizations
    Market Shares, Small Organizations
    Market Shares, Medium-Size Organizations
    Market Shares, Large Organizations
Market Shares Within Major Industries
    Vertical Penetration, All Organizations
    Vertical Penetration, Small Organizations
    Vertical Penetration, Medium-Size Organizations
    Vertical Penetration, Large Organizations
Exchange Versions Deployed, Upgrade Plans
    All Organizations
    Small Organizations
    Medium-Size Organizations
    Large Organizations
Notes/Domino Versions Deployed, Upgrade Plans
    All Organizations
    Small Organizations
    Medium-Size Organizations
    Large Organizations
    Migrations From Notes/Domino
GroupWise Versions Deployed, Upgrade Plans
Price Paid
        Caveat: Replies Are Confusing
    Exchange
        Across All Organizations
        Small Organizations
        Medium-Size Organizations
        Large Organizations, 1,000 to 9,999 Employees
        Large Organizations, 10,000 or More Employees
    Notes/Domino
        Across All Organizations
Appendix A: Additional Segmentations
        Segmentations for Small Organizations
        Segmentations for Medium-Size Organizations
        Segmentations for Large Organizations
    Market Shares
        Small Organizations, Additional Segmentations
        Medium-Size Organizations, Additional Segmentations
        Large Organizations, Additional Segmentations
    Market Shares by Industry
        Small Organizations, Additional Segmentations
        Medium-Size Organizations, Additional Segmentations
        Large Organizations, Additional Segmentations
    Versions of Exchange in Use
        Small Organizations, Additional Segmentations
        Medium-Size Organizations, Additional Segmentations
        Large Organizations, Additional Segmentations
Appendix B: The Survey
    Survey Questions
    Typical vs. Average
    Survey Shortcomings
        Notes/Domino 8
        High-Tech Industries
        Dud Data

For full details, please email keithw@cmsinfo.com

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