Home > Market Research > Mobile Strategies > Voice: a vision of the future North America
With increasing focus on broadband and data services, telecoms operators need not forget one key service in their portfolio: voice. Voice still generates the vast majority of operators' revenues today.
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Executive summary In a nutshell Key messages Scope Voice: a vision of the future Defining the market Key drivers Technology, customer behaviour and service suppliers A proliferation of technologies Fixed broadband Naked DSL WiFi WiMAX (fixed and mobile) 3G and 4G Fixedmobile convergence (FMC) Next-generation networks (NGNs) Changing customer behaviour Customers are making more not less voice calls The continuation in FMS The increasing popularity of VoIP The emergence of messagevoice substitution (MVS) Multipurpose device (MPD) voice substitution A proliferation of service suppliers Voice forecasts Connections: a mixed picture US Canada Volume/minutes: continuing to grow US Canada Prices: continuing to fall Fixed will continue to decline inexorably Fixed VoIP call prices will fall little Mobile prices will fall faster than fixed Mobile VoIP call prices will follow a similar trend to mobile prices Revenues: peak in 2008 and decline thereafter Overall picture across North America US Canada
List of Tables Table 1: Impact of technological drivers on voice call volumes Table 2: Impact of customer behaviour as a driver on voice volumes Table 3: Impact of new service providers as drivers of voice volumes
List of Figures Figure 1: Total communications connections (lines) in North America 20082017 (by technology) Figure 2: Communication lines (excluding VoIP soft-clients) in North America 20082017 (by technology) Figure 3: Total communications connections (lines) in the US 20082017 (by technology) Figure 4: Communication lines (excluding VoIP soft-clients) in the US 20082017 (by technology) Figure 5: Total communications connections (lines) in Canada 20082017 (by technology) Figure 6: Communication lines (excluding VoIP soft-clients) in Canada 20082017 (by technology) Figure 7: Voice call minutes in North America 20082017 (by technology) Figure 8: US: voice call minutes 20082017 (by technology) Figure 9: Canada: voice call minutes 20082017 (by technology) Figure 10: Fixed, mobile and VoIP call prices in North America 20082017 Figure 11: North American voice call revenues 20082017 (by technology) Figure 12: Voice call revenues in the US 20082017 (by technology) Figure 13: Voice call revenues in Canada 20082017 (by technology)
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