Home > Market Research > Information & Communications Technology > SME Operator Profiles: Arcor

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Management Report
Published: April 2008
Pages: 5
Tables: For full details, please email keithw@cmsinfo.com
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Research from: IDC Research
Sector: Information & Communications Technology

This update examines the go-to-market strategy of Germany's second-largest business telecoms services provider, Arcor, with regard to its small and medium business (SMB) customers.

It provides an overview of the provider's strategy and some key facts and figures about the business, and comments on its recent financial performance. It also summarizes Arcor's SMB product portfolio and its approach to sales and marketing and customer management, and provides IDC's opinion on the provider's recent and likely future performance in the German SMB market.

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Table of Contents

1.
In this update
IDC Opinion
Strategic Overview
Key Facts and Figures
Financial Performance
Products and Services
1) Basic Voice Services
2) Internet Access Services
2) Added-Value Call Center/Hotline Services
3) Networking
4) Next-Generation Services
5) Billing and Usage Reporting
Sales and Marketing
Customer Management
Future Outlook
2.
Learn More
Related Research

For full details, please email keithw@cmsinfo.com

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