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Examines the role of home networking managed services in assisting service providers to more effectively monetize their access networks.
As broadband and television operators ramp up enhanced bundled services offerings, in-home connectivity becomes a more critical component. This report examines the role of home networking and managed services in assisting service providers to more effectively monetize their access networks.“As broadband and television operators in particular seek to differentiate their basic packages and offer new connectivity-related services to their product mix, the demarcation point will move farther inside the home,” said Kurt Scherf, vice president and principal analyst with Parks Associates. “To account for the new services that the broadband carriers will deploy, home networking and customer premise equipment will evolve beyond basic broadband and data sharing to include new voice applications (voice-over-Wi-Fi and/or mobile-to-fixed-line-handoff services) and distributed entertainment.”
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Table of Contents
The Bottom Line
1.0 Notes on Methodology
1.1 Consumer Data
1.2 Definitions
2.0 Service Providers Changing the Scope of Home Networking
2.1 Home Networking’s Role as a Differentiator and as a Service
3.0 Current Market Snapshot
3.1 North America
3.1.1 United States
3.1.2 Canada
3.2 Europe
3.3 Asia-Pacific
3.3.1 Japan
3.3.2 South Korea
4.0 Home Networking: Devices and Services
4.1 Residential Gateways
4.2 Set-tops
4.3 Blending Fixed and Mobile Voice Applications
4.4 Home Monitoring/Home Control
4.5 Additional Federated Devices
5.0 Service Providers and Remote Home Network Management
5.1 The Increasing Complexity of the Digital Lifestyle
5.1.1 Where is the Consumer Pain?
5.1.2 The In-Scope/Out-of-Scope Problem
5.1.3 Installation and Support Needs for the Digital Home
5.2 Requirements for Enhancing Digital Home Customer Care
5.3 Identifying Key Solutions
5.3.1 Installation/Configuration/Management
5.3.2 Remote Management Solutions (RMS)
5.3.3 Metrics-driven Solutions
5.4 Enhancing Customer Care: Emerging Opportunities
5.4.1 Security Improvements
5.4.2 Automated Diagnostics and PC Performance Enhancements
5.4.3 Storage and Backup Services
5.4.4 Home Network Configuration and Management Tools
5.4.5 Remote IT Support
5.4.6 Digital Home Advisor Services
5.4.7 Value-added Services: Attaching Applications to Connectivity
5.5 Remote Home Network Management and Digital Home Support Services: Forecasts
5.5.1 Home IT Support (Remote and On-site)
5.5.2 Home PC Installation and Set-up
6.0 Technology Solutions
6.1 Home Networking Media
6.2 Fixed Mobile Convergence Solutions
6.3 IP Multimedia Subsystem (IMS)
6.4 Femtocells
7.0 Market Forecasts
7.1 Residential Broadband Subscriptions
7.2 Households with Data Networks
7.3 Households with Residential Gateways
8.0 Conclusions and Recommendations
For full details, please email keithw@cmsinfo.com
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