Home > Market Research > Information & Communications Technology > Automating and Enhancing Processes through Voice in Desktop and Back Office Environments (Strategic

Table of Contents

Market Study
Published: April 2008
Pages: 34
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 1697.50   Buy Now!
Research from: Datamonitor
Sector: Information & Communications Technology

'Automating and Enhancing Processes through Voice in Desktop and Back Office Environments (Strategic Focus)' is a report from Datamonitor, a leading provider of online data, analytic and forecasting platforms for key vertical sectors.

Introduction

Speech-based transcription, dictation and search capabilities have improved vastly over the past decade due to refined algorithms and improved computer processors. As a result, speech recognition in PC-based environments is quickly emerging as a compelling solution that enhances workforce productivity across both niche and broader markets.

Scope

Analyses the key trends, drivers and inhibitors in the PC and server-based speech recognition market. Provides a discussion on the different applications forspeech recognition and assesses the leading vendors in this market. Assesses the future trends and potential growth for speech recognition.

Highlights

Speech recognition initially gained traction amongst people with a disability who were unable to use a computer in the traditional way. The number of cases of RSI and upper limb musculoskeletal diseases is growing due to increased computer usage in the work environment and the lack of education around ways to prevent these problems. There are key job roles where the use of speech recognition is suitable, such as radiologists that have repetitive procedures and reports to create. Although there has been substantial uptake in the healthcare industry, and there are becoming more users in professional services industry, the technology is still only utilized by specific positions. There are two leading vendors in the PC- and server-based speech recognition market: Nuance and Philips. These two vendors directly compete in some markets, most noticeably in healthcare and legal transcription areas and both vendors approaching the market differently and the integration of these products with other systems.

Reasons to Purchase

Understand significant trends in the PC-based speech recognition market in order to plan your go-to-market strategy. Learn about the key industries where the technology is deployed and discover their motivations for investment. Gain insight into the global market size and discover Datamonitor's predictions for revenue growth.

Top of Page

Table of Contents

Overview 1
Catalyst 1
Summary 1
Key Messages 2
The accuracy of speech recognition has improved over recent years 2
Speech recognition adoption is being driven by the increased use of digital dictation 2
The healthcare industry presents the greatest opportunity for vendors 2
Nuance and Philips are approaching the market with different strategies 2
Speech recognition vendors are still developing their partner ecosystems 3
Table of Contents 4
Table of figures 4
Table of tables 4
Market Opportunity 5
PC- and server-based speech recognition defined 5
Speech recognition rates have improved in the last five years 6
'Front-end' and 'back-end' speech recognition 6
Speech recognition has found its niche in the healthcare and professional services markets 8
Market drivers 8
The increased use of digital dictation systems is helping drive greater adoption of speech recognition 8
Automation of processes and cost pressure in the healthcare industry 9
Market challenges 9
Poor accuracy and disappointing deployments in the past make users hesitant to adopt 9
Moving technology out of niche environments will be difficult for vendors 9
The slow roll-out of EHRs and digitization of systems 10
Market size and trends 10
There is a greater acceptance of speech recognition across different environments 10
Services will account for the majority of spend for PC- and server-based speech recognition 11
North America represents the largest market opportunity for PC-and server-based speech recognition 11
Verticalized solutions have the greatest appeal in the market 12
Dictation and transcription represent the largest opportunities for licenses and services, respectively 14
Customer Impact: Key industry focus 15
Healthcare is the largest market for speech recognition 15
Restricted budgets and the need to create accurate patient records make healthcare an ideal market 15
Speech recognition provides clear benefits to processes in radiology and pathology 15
When implemented with an EHR system, speech recognition can speed up the process on fulfilment 16
Critical test results and patient safety are also driving adoption 16
Adoption of speech recognition is gaining traction in the professional services industry 16
There is a growing demand for consumers, particularly for customers with disabilities 17
Speech recognition is playing a role in education for language training 17
Uptake of speech recognition in other industries has been limited 17
End-user pain points with implementing and using speech recognition systems 18
Speech recognition systems can help alleviate pressure on staff but cost remains a primary issue 18
Specialized vocabularies and training needs mean that speech recognition is limited to certain roles 18
Background noise and confidentiality make speech recognition unsuitable for a number of employees 18
When to invest: ROI model 19
Tangible benefits: 19
Intangible benefits: 19
Competitive Landscape 20
Nuance 21
Strengths and opportunities 21
Weaknesses and threats 22
Philips 23
Strengths and opportunities 23
Weaknesses and threats 23
Niche vendors (in alphabetical order) 24
eScription & Spheris 24
IBM 24
MacSpeech 25
Microsoft 25
RedStart Systems 25
Speech recognition for language learning (vendors in alphabetical order) 25
Carnegie speech 25
Lingvosoft 26
RosettaStone 26
Soliloquy Learning 26
Go to Market 27
Healthcare: Direct sales or through medical integration partners 27
Consumer: Retailers and e-tailers 28
Professional Services: Digital Dictation 28
Future Trends 29
Speech recognition will become more embedded within document workflow and automation solutions 29
Recommendations 30
Vendors need to provide a clear marketing message 30
Vendors should work more closely with EHR vendors and systems integrators 30
There is room for product improvements in the consumer market 31
APPENDIX 32
Definitions 32
Methodology 32
Further reading 32
Ask the analyst 32
Datamonitor consulting 33
Disclaimer 33
List of Tables
Table 1: Spending on PC- and server-based speech recognition, 2007-2013 11
Table 2: Spending on PC- and server-based speech recognition in North America and EMEA, 2007-2013 12
Table 3: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013 13
Table 4: Spending on PC- and server-based speech recognition in 2007 by solution type 14
List of Figures
Figure 1: An example of the use of front-end speech recognition for a physician to dictate an EHR 7
Figure 2: The process for server side speech recognition is longer but reduces pressure on the dictator 8
Figure 3: Spending on PC- and server-based speech recognition, 2007-2013 10
Figure 4: Spending on licenses and services PC- and server-based speech recognition in North America and EMEA, 2007-2013 12
Figure 5: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013 13
Figure 6: Spending on PC- and server-based speech recognition in 2007 by solution type 14
Figure 7: Leading speech recognition vendors and their areas of coverage 20
Figure 8: Speech recognition applications and their uses 21
Figure 9: SWOT Analysis: Nuance 22
Figure 10: SWOT Analysis: Philips 24
Figure 11: Speech recognition channels in the healthcare industry 28
Figure 12: Speech recognition channels in the legal industry 29

For full details, please email keithw@cmsinfo.com

Top of Page

Buy now!

PDF single user

 GBP 1697.50   

Your personal guarantee

Top of Page