Home > Market Research > Mobile Content & Apps > Wireless Operations Support Systems 2005-2010

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Market Study
Published: November 2005
Pages: For full details, please email keithw@cmsinfo.com
Tables: For full details, please email keithw@cmsinfo.com
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Research from: Insight Research
Sector: Mobile Content & Apps

3G and wireless access requirements are going to create significant changes at the operations level. OSSes, the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are going to be a critical area to manage as the number of users and the bandwidth of wireless increases. Traditional OSSes managed the network; new OSSes respond to, and in some cases, manage the customer.

Wireless Operations Support Systems 2005-2010 goes into detail regarding OSS opportunities, quantifying OSS revenue in several regional and functional segments over a five-year period.

OSS forecasts are provided for 2.5G and 3G data service and basic voice service support for twelve OSS types including:

Customer Care/Call Center Operations,
Billing Mediation,
Bill Rendering,
RF Planning and Engineering,
Other Planning and Engineering,
Provisioning and Inventory Management,
Trouble Repair/Service Assurance,
Network Management,
Fraud Management,
Business Management,
Workforce Management, and
Wireless Number Portability (WNP) applications.

By the end of 2005, there will be over 1.7 billion subscribers worldwide depending on mobile wireless telephones. Affordable, reliable, and ubiquitous wireless service has profoundly altered the way people access the global communications network. To date, mobile wireless growth has been driven largely by voice traffic. The wireless revolution, however, is now colliding head on with the other great telecommunications phenomenon of recent years?the Internet. The convergence of these two forces in the third generation (3G) of wireless technology represents an enormous new market opportunity.

On a worldwide basis, wireless services are growing much faster than wireline services. INSIGHT’s research suggests that wireless revenues will grow from 46.3 percent of all telecommunications services revenues in 2005 to 55.6 percent in 2010?a virtual flip within the five-year period?approaching a trillion dollar market by the close of the forecast period.

Consumers will access 3G wireless data services through different types of handheld, pocket-sized terminals. Tomorrow’s 3G mobile wireless devices will be more like personal computers (PCs) in terms of their complexity?with an operating system (OS), client applications, and multiple voice modules. These mobile devices will function as a phone, personal digital assistant (PDA), computer, television, pager, videoconferencing center, newspaper, diary, and even a credit card. Some even think that the new mobile handsets will become indispensable and carried everywhere. Users will be capable of worldwide roaming and receiving customized services based on geographical location. 3G wireless will deliver these capabilities at high speeds, ranging from 384Kbit/s to 2Mbit/s.

The potential revenue associated with wireless data services spurred network operators during the late 1990s to make enormous expenditures on new spectrum licenses for 3G, and to make further huge investments in building the networks themselves. Nonetheless, the promise of 3G is still that?a promise. Discussions of next generation wireless services inevitably come back to the unresolved issue: Who will pay and when?

Consolidation in the wireless industry has led to the presence of a few strong, international competitors in major markets, which in turn has fueled downward trends in airtime prices. While the industry has avoided the competitive free-for-all envisioned by some regulators, significant numbers of subscribers still change from one carrier to another in search of a better deal. Subscribers show little interest in paying for the full cost of the wireless devices they love. It seems unlikely, in turn, that many customers will pay lavish usage-based charges for data access. Based on the dot-com experience, advertising no longer seems to be a cure-all. So how will operators increase revenues?

One opportunity for revenue comes from service or content provider partnerships. Many potential service providers do not have a network, but still provide content services. Operators can establish revenue-sharing arrangements with these content providers in exchange for access to a wireless network provider’s customer base.

Another answer may lie with the extraordinary......


Market Segmentation


Impact of New Wireless Data Service Usage on Average Revenue per User
Voice Service
2.5G Data Service
3G Data Service

Wireless OSS Component Mix, 2005 and 2010
Maintenance
Software
Professional Services
Hardware, OS and Middleware

Revenue for 2G, 2.5G, and 3G Market Segments by Region
North America
Europe, Middle East, Africa
Asia/Pacific
Latin America/Caribbean

Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Region
North America
Europe, Middle East, Africa
Asia/Pacific
Latin America/Caribbean

Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Service Type
2.5G Data Services
3G Data Services
Basic Voice/SMS

Worldwide OSS Revenue
Broadband
Narrowband
North America
Europe, Middle East, Africa
Asia/Pacific
Latin America/Caribbean

Worldwide Wireless Revenue for Voice Support and 2.5G Data Support by OSS Type
Billing Mediation
Bill Rendering
Customer Care
RF Planning
Provisioning/Inventory
Trouble/Service Assurance
Network Management
Fault Management
Workforce Management
Wireless Number Portability
Business Management
Other Planning and Engineering

Wireless OSS Revenue by Services Supported
2.5G Data Services
3G Data Services
Basic Voice/SMS
North America
Europe, Middle East, Africa
Asia/Pacific
Latin America/Caribbean

Wireless OSS and Broadband Wireless OSS Revenue by OSS Type
Billing Mediation
Bill Rendering
Customer Care
RF Planning
Provisioning/Inventory
Trouble/Service Assurance
Network Management
Fault Management
Workforce Management
Wireless Number Portability
Business Management
Other Planning and Engineering
North America
Europe, Middle East, Africa
Asia/Pacific
Latin America/Caribbean

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Table of Contents

Chapter I
EXECUTIVE SUMMARY
1.1 Overview
1.2 Role of OSSes
1.3 OSS Market Revenue
1.4 OSSes and Professional Services Revenue

Chapter II
MOBILE VOICE & DATA NETWORKS
2.1 Overview
2.1.1 The Promises and Challenges of 3G
2.1.2 Role of OSSes
2.1.3 The Unresolved Issue
2.2 Differences Between Wireless Mobile Technologies
2.3 Network Architecture Evolution
2.3.1 First Generation Network Architecture
2.3.2 Second Generation Network Architecture
2.3.3 Third Generation Network Architecture
2.3.4 Fourth Generation Outlook
2.3.5 Wireless LANs and Broadband Wireless
2.3.5.1 WiFi & WiMax OSS Considerations
2.4 Market Trends
2.4.1 Subscribership
2.4.2 Voice Usage and Price
2.4.3 Wireless Data Services
2.4.3.1 IP Multimedia Subsystem (IMS)
2.4.4 Network Development Status
2.5 Outlook for Wireless OSSes

Chapter III
WIRELESS OSS TECHNOLOGY AND MARKET TRENDS
3.1 OSS Defined
3.2 Accounting Management Functional Area
3.2.1 Billing
3.2.2 Data Collection and Mediation
3.3 Configuration Management Functional Area
3.3.1 Customer Care
3.3.2 Sales Automation
3.3.3 Engineering, Planning, and Design
3.3.4 Service & Network Provisioning
3.3.4.1 Flow-Through Provisioning: The Holy Grail of OSS
3.3.4.2 Wireless Flow-Through Provisioning Challenges
3.3.4.3 Wireless Service Provisioning Process
3.3.5 Other Service Activation Issues
3.3.5.1 Over-the-Air Provisioning
3.3.5.2 Subscriber Identity Module Cards and Java
3.3.6 Provisioning and Service Assurance Integration
3.3.7 Network Inventory Management
3.4 Fault Management Functional Area
3.4.1 Wireless Network Management
3.4.1.1 Network/Fault Management Architecture
3.4.1.2 3G Fault Management/Alarm Management
3.4.2 Network Maintenance, Testing, and Restoration
3.4.3 Trouble Ticketing and Trouble Management
3.4.3.1 3G Trouble Management
3.5 Performance Management Functional Area
3.5.1 QoS for 2.5G and 3G
3.5.2 Network Performance Data Management
3.5.3 Network Performance Management
3.6 Security Management Functional Area
3.6.1 Fraud Management
3.6.2 Mobile Device Security
3.6.3 Network Element Security
3.6.4 Communications Assistance for Law Enforcement Act
3.7 Common Aspects Across OSS Functional Areas
3.7.1 Business Management
3.7.2 Workforce Management
3.7.3 Element Management
3.7.4 Middleware
3.7.5 Professional Services and Outsourcing
3.8 Wireless OSS Markets
3.8.1 Wireline vs. Wireless OSSes
3.8.2 Carrier Purchasing Trends
3.8.3 Opportunities for OSS Vendors
3.9 Wireless OSS Summary
3.9.1 Wireless Service Provider OSS Needs and Trends
3.9.2 What are OSS Vendors Next Generation Offers and Value Propositions
3.9.3 What are the Next Steps in Wireless OSS Evolution?
3.9.3.1 MVNO Support
3.9.3.2 Network Oriented Mgmt to Customer-Centric Management
3.9.4 OSS Vendor Product Capability Shortcomings
3.9.5 Recommendations to Wireless Service Providers
3.9.6 Recommendations for Vendors

Chapter IV
OSS STANDARDS & VENDORS
4.1 Standards Organizations
4.1.1 Telecommunications Management Network Standards
4.1.2 The TeleManagement Forum, NGOSS, and eTOM
4.1.3 TMF CO-OP
4.1.4 3GPP and 3GPP2 Background and Wireless OSS Component
4.1.4.1 3rd Generation Partnership Project Background
4.1.4.2 3GPP OSS Component
4.1.4.3 The Third Generation Partnership Project 2 Background
4.1.4.4 3GPP2 OSS Component
4.1.5 Market Insights on 3GPP/3GPP2 OSS Standards
4.2 OSS Vendors
4.2.1 Overview
4.2.2 Product Fit
4.2.2.1 Representative Vendor Products – By ITU’s TMN Operations Model
4.2.2.2 Representative Vendor Products – By TMF’s eTOM/NGOSS Operations Model
4.3 Vendor Survey Results
4.3.1 Expectations of Industry Trends
4.3.1.1 OSS Sales Expectations by OSS Type
4.3.1.2 OSS Sales Expectations by Service Domain
4.3.1.3 Favored Method to Support New Services
4.3.2 Vendor Sales Results

Chapter V
MARKET FORECAST
5.1 Introduction
5.2 Methodology
5.2.1 Market Analysis Structure
5.2.2 Wireless OSS Application Categories
5.2.3 Addressable Market Methodology
5.2.4 Methodology Algorithm
5.2.5 Forecasting Model Enhancements
5.3 Global Trends and Forecasts
5.3.1 Subscriber Growth, Data Services, and ARPUs
5.3.2 The Impact of WiFi
5.3.3 Wireless Market Status and Network Investment
5.3.4 OSS Spending Drivers
5.3.4.1 Migration from 2G to 2.5G
5.3.4.2 Migration from 2.5G to 3G
5.3.4.3 Other Spending Trends
5.3.5 Global Wireless OSS Forecasts
5.3.5.1 Carrier Revenue Growth
5.3.5.2 Wireless OSS Revenue by Region
5.3.5.3 Wireless OSS Revenue by Services Supported
5.3.5.4 Broadband vs. Narrowband Service Support
5.3.5.5 Wireless OSS Revenue by OSS Type
5.3.5.6 Global Professional Services Forecast
5.4 North American Forecasts
5.4.1 Wireless Market Status
5.4.2 Wireless OSS Forecast
5.4.2.1 By Services Supported
5.4.2.2 By OSS Type
5.4.2.3 Broadband vs. Narrowband
5.4.2.4 North American Wireless Professional Services Forecast
5.5 International Forecasts
5.5.1 Wireless Market Status
5.5.2 Wireless OSS Forecasts
5.5.2.1 By Region
5.5.2.2 By OSS Type
5.5.2.3 By Services Supported
5.5.2.4 Broadband vs. Narrowband
5.5.2.5 International Wireless Professional Services Forecast
5.6 Europe/Middle East/Africa Forecasts
5.6.1 Wireless Market Status
5.6.2 Wireless OSS Forecasts
5.6.2.1 Europe/Middle East/Africa Wireless Professional Services Forecast
5.7 Asia/Pacific
5.7.1 Wireless Market Status
5.7.2 Wireless OSS Forecasts
5.7.2.1 Asia/Pacific Wireless Professional Services Forecast
5.8 Latin America/Caribbean
5.8.1 Wireless Market Status
5.8.2 Wireless OSS Forecasts
5.8.2.1 Latin America/Caribbean Wireless Professional Services Forecast

Appendix
GLOSSARY

Appendix
DEFINITIONS

Table of Figures

Chapter I
I-1 TMNs Weakness is Addressed by eTOM
I-2 Worldwide Total Wireless OSS Revenue, 2005-2010 ($Billions)
I-3 Distribution of Worldwide Wireless OSS Revenue by Services Supported, 2005 and 2010

Chapter II
II-1 First Generation Mobile Network Architecture
II-2 Cell Layouts Within a Wireless Network
II-3 Second Generation Global System for Mobile Communications Network Architecture
II-4 Combined Second/Third Generation Mobile Network Architecture

Chapter III
III-1 Functional Areas in the TMN Layered Architecture
III-2 Segmentation of the Billing Function into Distributed Systems
III-3 Functions of a Mediation System within a Network
III-4 Key Needs for Usage-Based Data Mediation Systems
III-5 Process Flow Management Optimized for Order Management, Provisioning, and Activation
III-6 Wireless and Wireline Fault Management
III-7 Fault Management Root Cause Alarm Analysis Process

Chapter IV
IV-1 TMN Logical Layer Architecture
IV-2 Types of TMN Interfaces
IV-3 Enhanced Telecom Operations Map (eTOM)
IV-4 Operations component of the eTOM Framework
IV-5 Network Management in 3GPP
IV-6 Sales by Service Provider Type
IV-7 Vendor Sales by Region
IV-8 Vendor Sales by OSS Type

Chapter V
V-1 Impact of New Wireless Data Service Usage on Average Revenue per User
V-2 Components of IT Budget in 2005
V-3 OSS Component Mix, 2005 and 2010
V-4 Worldwide Wireless OSS Expenditure Distribution by OSS Type, 2005 and 2010
V-5 Distribution of Wireless Networks by Technology Type, 2005
V-6 Worldwide Total Wireless OSS Revenue, 2005-2010 ($Billions)
V-7 Worldwide Distribution of Wireless OSS Revenue by Region, 2005 and 2010
V-8 Distribution of Worldwide Wireless OSS Revenue by Services Supported, 2005 and 2010
V-9 Worldwide Broadband Wireless Revenue by Region, 2005 and 2010
V-10 Worldwide Broadband Wireless OSS Revenue by Region, 2005 and 2010
V-11 Worldwide Wireless Revenue for Basic Voice and Messaging Support by OSS Type, 2005 and 2010
V-12 Worldwide Wireless Revenue for 2.5G Data Support by OSS Type, 2005 and 2010
V-13 North American Wireless OSS Revenue by Services Supported, 2005 and 2010
V-14 North American Wireless OSS Revenue by OSS Type, 2005 and 2010
V-15 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2005 and 2010
V-16 North American Broadband Wireless OSS Revenue by OSS Type, 2005 and 2010
V-17 Total International Wireless OSS Revenue, 2005-2010 ($Billions)
V-18 International Wireless OSS Revenue by Region, 2005 and 2010
V-19 International Wireless OSS Revenue by OSS Type, 2005 and 2010
V-20 International Wireless OSS Revenue by Services Supported, 2005 and 2010
V-21 International Wireless OSS Revenue, Broadband vs. Narrowband, 2005 and 2010
V-22 International Broadband Wireless OSS Revenue by OSS Type, 2005 and 2010
V-23 International Broadband Wireless OSS Revenue by Region, 2005 and 2010
V-24 Europe/Middle East/Africa Wireless OSS Revenue, 2005-2010 ($Billions)
V-25 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2005 and 2010
V-26 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2005 and 2010
V-27 Asia/Pacific Wireless OSS Revenue by Services Supported, 2005 and 2010
V-28 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2005 and 2010
V-29 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2005 and 2010
V-30 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2005 and 2010

TABLE OF TABLES

Chapter I
I-1 OSS Definitions Summary
I-2 Worldwide Professional Services Revenue, 2005-2010 ($Millions)

Chapter II
II-1 Typical Frequencies Used for Mobile Services (US vs. International)
II-2 Mobile Wireless Standards (First, Second, and Third Generation)
II-3 Variations on the 802.11 Standard

Chapter III
III-1 OSS Definitions Summary
III-2 Technical Requirements for a 3G Network Fault Management System
III-3 Technical Requirements for a Quality of Service Support System
III-4 Security Services and Mechanisms for Network Elements

Chapter IV
IV-1 Representative Vendor Products Classified by ITU`s TMN Operations Model
IV-2 Representative Vendor Products Classified by TMF`s eTOM / NGOSS Oper. Model

Chapter V
V-1 Systems Component Categories
V-2 Summary of Analysis Structure: Market Segments
V-3 OSS Support by Service Type
V-4 Examples of 2.5G and 3G Services
V-5 Spending Investment By Select Market Segments, 2005
V-6 Revenue for 2G, 2.5G, and 3G Market Segments by Region, 2005-2010 ($Millions)
V-7 Wireless Network Deployment Status, 2005 (Number of Networks)
V-8 Global Wireless Carrier Revenue by Region, 2005-2010 ($Millions)
V-9 Worldwide Wireless OSS Revenue by Region, 2005-2010 ($Millions)
V-10 Worldwide Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-11 Worldwide Wireless OSS Revenue, Narrowband vs. Broadband, 2005-2010 ($Millions)
V-12 Worldwide Broadband Wireless OSS Revenue by Region, 2005-2010 ($Millions)
V-13 Worldwide Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-14 Worldwide Professional Services Revenue by Region, 2005-2010 ($Millions) V-15 Worldwide Professional Services Revenue by Service Type, 2005-2010 ($Millions)
V-16 North American Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-17 North American Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-18 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2005-2010 ($Millions)
V-19 North American Broadband Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-20 North American Professional Services Revenue by Service Type, 2005-2010 ($Millions)
V-21 International Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-22 International Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-23 International Wireless OSS Revenue, Broadband vs. Narrowband, 2005-2010 ($Millions)
V-24 International Broadband Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-25 North American Professional Services Revenue by Service Type, 2005-2010 ($Millions)
V-26 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-27 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-28 Europe/Middle East/Africa Wireless OSS Revenue, Broadband vs. Narrowband, 2005-2010 ($Millions)
V-29 Europe/Middle East/Africa Broadband Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-30 Europe/Middle East/Africa Professional Services Revenue by Service Type, 2005-2010 ($Millions)
V-31 Asia/Pacific Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-32 Asia/Pacific Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-33 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2005-2010 ($Millions)
V-34 Asia/Pacific Broadband Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-35 Asia/Pacific Professional Services Revenue by Service Type, 2005-2010 ($Millions)
V-36 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2005-2010 ($Millions)
V-37 Latin America/Caribbean Wireless OSS Revenue by OSS Type, 2005-2010 ($Millions)
V-38 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2005-2010 ($Millions)
V-39 Latin America/Caribbean Professional Services Revenue by Service Type, 2005-2010 ($Millions)

For full details, please email keithw@cmsinfo.com

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