Category Archives: United Kingdom

UK Public Sector Telecoms & IT boost from Brexit?

A new report from benchmark-it provides a background to developments in the UK Telecoms & IT market with conclusions made on the advantage to the industry of Brexit uncertainties. Report author Rob Pritchard observes: “Business is fed up with Government … Continue reading

Posted in Fixed Markets, IT, Mobile Markets, Mobile Operators, United Kingdom | Leave a comment

UK mobile phone networks under the spotlight: new research tool shows how the networks are performing in realtime.

CHESHAM & LONDON, UK: 4 DECEMBER 2014 –(BUSINESS WIRE)– TelecomsMarketResearch.com, the world’s largest dedicated source of telco data, and DeltaRail, a leading global provider of signalling control software, have announced the launch of the UK MNO Monitor, which tracks and … Continue reading

Posted in EE4G, O2 UK, Orange UK, T-Mobile UK, United Kingdom, Vodafone UK | Comments Off on UK mobile phone networks under the spotlight: new research tool shows how the networks are performing in realtime.

UK Enterprise market to see shake up in unified communications & collaboration sector says new report

The shift to unified communications and collaboration (UC&C) is set to shake up the UK Enterprise market for telecoms and related IT services, according to a new report from UK Enterprise Segment Communications Service Providers analyst firm benchmark-it. Report author Rob Pritchard notes: “The … Continue reading

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EE awarded #worstnetwork tag in Friday’s MNO twitter traffic

Hashtags are used to categorise Tweets by keyword and help them show more easily in Twitter searches. Clicking on a hashtagged word shows all the other Tweets marked with that keyword. Three UK mobile network operators shared the same or … Continue reading

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EE UK leads with a negative tweet every 24 seconds: 52% of users upset by the poor customer service they get

Mobile phone users in the UK actively use Twitter to complain about their mobile network operator’s (MNO) customer service; devices and service provision. An analysis of tweets in the hour after mid-day on 16 October found Everything Everywhere was in … Continue reading

Posted in Consumer Issues, EE4G, O2 UK, Orange UK, T-Mobile UK, United Kingdom, Vodafone UK | Comments Off on EE UK leads with a negative tweet every 24 seconds: 52% of users upset by the poor customer service they get

Ovum and Informa Telecoms & Media Research to merge

Technology consultancy Ovum and Informa Telecoms and Media (ITM) Research, both divisions of Informa plc, are to combine under the Ovum brand, to create the world’s largest telecoms industry research firm. The new company, which will also be the fourth-largest … Continue reading

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UK text massacre: when mobile operators kill your texts

Have you taken your annual vacation for this year yet? And if so, did you leave your mobile phone at home? Research into the subject suggests that mobile operators do not hold undelivered texts indefinitely. The question then is how … Continue reading

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Cambridge, cables and Cornwall

The West of England is a very popular destination today: very obviously for holidaymakers, but less so for submarine fibre optic cables. A holiday in ‘The Cornish Riviera’ – the term coined by the Great Western Railway after it opened … Continue reading

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Unsolicited calls come to the attention of UK consumer rights organisation; campaign launched

Nuisance phone calls in the UK are on the rise, but the powers-that-be seem unable or unwilling to take action. Now consumer rights magazine Which? has entered the fray. The magazine found that only 17% of consumers made the effort … Continue reading

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Which is the best UK mobile network for text delivery…and which is the worst? July 2013 report tells all…

How many texts do you never receive? Is it true that undelivered texts are deleted after three days?  Is it better to be on the same network…or different networks as your friends? Would you get a worse service from an MVNO…or … Continue reading

Posted in Consumer Issues, United Kingdom | Comments Off on Which is the best UK mobile network for text delivery…and which is the worst? July 2013 report tells all…