Category Archives: Consumer Issues

Biometrics as a Service Market Worth 2,972.8 Million USD by 2022

The growing demand for biometric authentication under various government initiatives and regulations has fuelled the adoption of biometrics-as-a-service solutions is explored in a new report from Marketsandmarkets:  Biometrics as a Service Market by Modality Type, Application, Deployment Model, Organization Size, … Continue reading

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EE awarded #worstnetwork tag in Friday’s MNO twitter traffic

Hashtags are used to categorise Tweets by keyword and help them show more easily in Twitter searches. Clicking on a hashtagged word shows all the other Tweets marked with that keyword. Three UK mobile network operators shared the same or … Continue reading

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EE UK leads with a negative tweet every 24 seconds: 52% of users upset by the poor customer service they get

Mobile phone users in the UK actively use Twitter to complain about their mobile network operator’s (MNO) customer service; devices and service provision. An analysis of tweets in the hour after mid-day on 16 October found Everything Everywhere was in … Continue reading

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What do UK mobile users really think of their service providers?

What do mobile users actually think of their service provider? Twitter provides a unique insight into how people are reacting to the state of the network in realtime. A review of MNOs in the United Kingdom on the morning of … Continue reading

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66% of Amazon Instant Video Subscribers also rent or buy titles via the service

Consumer research from Parks Associates finds 37% of U.S. broadband households regularly use transactional services for OTT video, such as online video rentals and downloads. The vast majority of consumers making these a la carte purchases also have a streaming video subscription, … Continue reading

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UK text massacre: when mobile operators kill your texts

Have you taken your annual vacation for this year yet? And if so, did you leave your mobile phone at home? Research into the subject suggests that mobile operators do not hold undelivered texts indefinitely. The question then is how … Continue reading

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Unsolicited calls come to the attention of UK consumer rights organisation; campaign launched

Nuisance phone calls in the UK are on the rise, but the powers-that-be seem unable or unwilling to take action. Now consumer rights magazine Which? has entered the fray. The magazine found that only 17% of consumers made the effort … Continue reading

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Which is the best UK mobile network for text delivery…and which is the worst? July 2013 report tells all…

How many texts do you never receive? Is it true that undelivered texts are deleted after three days?  Is it better to be on the same network…or different networks as your friends? Would you get a worse service from an MVNO…or … Continue reading

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2% of all UK texts go missing: what is Orange doing with them?

In the TelecomsMarketResearch.com UK text tests, some 1,128 text messages were sent in July 2013, of which 23 (2%) have never arrived. Of these 23 undelivered texts, 5 were ‘on-net’ (treating Orange, T-Mobile and Virgin as separate networks) i.e. never left the originating … Continue reading

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EE UK’s best Mobile Network Operator for on-net text delivery; Vodafone, O2 not so good

One might think that mobile networks would be very good at delivering texts (SMS) within their own network, and less good at handling texts received from rival networks. Although still in their first month, the TelecomsMarketResearch.com text transit tests are … Continue reading

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