What is the UK MNO Monitor?
We listen to the conversations people have on Twitter about their UK mobile phone network operator (MNO), looking for common themes and the sentiment.
For each mobile network operator, we compare this to a 'typical day' to create a service indicator and to highlight key categories of discussion. Please use this site as a guide for how well network and customer services are performing, but always check with your mobile operator for information on specific issues.
|High volume plus strong words: a good indicator that there are problems on the network or with other aspects of the operator's performance.||We're picking up on some discontent amongst users, with volumes higher than normal. Not too serious yet, but keep an eye out.|
|A normal day on the network with typical conversations taking place||5 stars - a normal day (matches blue)|
4 stars - warning signs (matches yellow)
3 stars or below - not great out there today (matches red)
|Follow the tweets to and from users of the services here.||Have a look at the main categories of conversation. These give|
you a view as to what is causing customers' joy or pain. We analyse
the content of tweets to derive a list of topics relevant to the sector.
|See which hashtags are most common amongst Tweets to this operator. This gives another view of issues delighting or disappointing customers.||We analyse the Tweets to see which locations are mentioned most|
often and whether they are becoming discussed more or less frequently. From here you can get an idea as to which parts of the country are generating the most conversation.
|See how the volume of Tweets being received compares to a|
|When we analyse Tweets, we find the frequency of mentions of other operators to be a useful indication of the strength of feeling being expressed as customers compare their expectations of how the different operators perform.|
Follow the link for the UK MNO poor coverage map Monday 8 December 2014.