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'Next Generation Support: Driving IoT Adoption'
The term Internet of Things (IoT) has several interpretations, ranging from smart home-related products to a universe of all connected devices.
For the purpose of this paper, IoT is defined as the range of networked products that are capable of sending and receiving data. While this definition is broad, it reflects the diverse scope of devices and products that are now entering the consumer’s connected home.
Enabling even simple IoT use cases involves high levels of technical complexity that can generate technical problems. Many smart home devices do not support the typical wireless technologies used throughout the home, particularly Wi-Fi or cellular/LTE. Connecting these devices to the Internet often requires the use of an intermediary device—often a hub—which acts as a gateway to connect the wireless protocols used in these devices to traditional LAN or WAN protocols in the home. Only after this connection is made to the home network are the devices then accessible in the cloud for control by mobile and other cloudbased applications.