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Table of Contents

XL: Operations Transformation through Managed Services

Creating values is the key to smart pipe operations, and Indonesian telco XL has embraced this next step in its transformation through a Managed Services (MS) partnership with Huawei. This is already making a clear difference in terms of operations, and should soon make itself felt in the form of new services that will both attract new customers and keep the current ones happy.

Table of Contents:

4 Summary
4 A crowded and busy market
4 From opex reduction to value creation
5 Strategic alignment and transformation
6 Business level
7 Service level
7 Network level
7 Bottom to top results
8 Partnership progression
8 Lessons learned

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