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Table of Contents

Evolving Managed Services: From network efficiency to value creation

Telecoms managed services are evolving from a focus on network efficiencies (cost reduction and network quality) and operational excellence (managing complexity and time to market) to a new focus on value creation (improved service quality and enhanced customer experience and new sources of revenue).

Although communications service provider (CSP) satisfaction with managed services to date is mixed, CSPs are increasingly looking to managed service providers (MSPs) to help them with the process of transforming their businesses from being network-centric to service- and customer-centric.

Table of Contents:

Overview ....3
Operator business challenges:
The search for differentiation ...3
The drivers for a new managed
services approach ....4
Managed services evolution: Partnership,
operational efficiency, customer experience
and revenue growth ....5
A deeper partnership approach ..5
Centralized and converged
operations for greater efficiency .6
Service and customer focus ....7
Revenue growth ..8
The future of managed services ....10
Conclusions and recommendations .....10

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